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| - We have been to Thai House many times and have enjoyed the food there as well as the generous portions. This review, though, is about the service (or lack thereof).
We decided to go there on a Sunday night. Sure, for many that would be considered an off night, but it was crowded nonetheless. It is a shame that in the whole restaurant, there appeared to be only one waiter. When we walked in, the looks on the faces of the patrons should have been our first tip-off that trouble lay ahead. People had their checks in their hands, or were desperately looking for someone in authority to serve them. Eventually, the lone waiter saw us and gestured to us (we think) to sit anywhere. We made our way over to a booth that had seen its better days, with a torn seat that needed replacement desperately. We sat and chatted, sat and chatted, etc., all-the-while watching the increasingly-despondent other guests.
It seemed that the several staff people we did see were entirely focused on the takeout business. How can you ignore the hungry faces, the frustrated faces, so desperately trying to get your attention. I thought there was going to be a mini-riot. Unfortunately for everyone else there, they had either finished their meals and were waiting to pay, or they had ordered and were awaiting their food, or they were somewhere in between. For us, we had not quite fully entered this culinary purgatory, so after experiencing what it must be like to have a cloak of invisibility for far too long, we left.
As I said, we enjoyed this restaurant in the past, so we might try it again. Sure, they may have had just one bad night. One very, very bad night. But you are only as good as your last service, so the next time around will have to be excellent to resurrect this place in our minds' eye.
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