I work nearby so I go to this Panera for lunch as a last resort. I only get soup and bakery items. I refuse to pay $11 for wilted lettuce or one slice of turkey on a tiny sandwich. The quality is terrible.
The service is usually ok. But I was once waited on by a manager who didn't speak to me. Not even to tell me my total. But he was very nice to the girl behind me. I haven't seen him lately, hopefully he got fired.
Three stars for the soup and bakery.