Not sure how it can get worse than this place, Gaudin wasn't all that great to deal with but at least they could answer the phone. If you are fortunate enough to even get through to an answering machine don't bother to leave a message because they won't return your call. Couldn't even schedule my annual service with them, oh well while I do like my vehicle based on the lack of confidence I have in this group Jag will be another vehicle on my list of what not to look at.