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  • I'm still pretty irritated with Home Depot a week after my multiple trips to get a new deadbolt and re-key. The first couple guys were helpful, but again I got a deadbolt that didn't fit in my security gate. The first time I tried this a few weeks ago I bought an upgraded Kwikset deadbolt that wouldn't work on the thin security door. The bolts were too long to pull the two locks tight on the door. I had to return that one and didn't have time to do another re-key. Last week I got the new deadbolt home and it didn't have the problem I had before, now the mail locking bolt was too thick. The design was different from old one. It had some stupid twist thing so it could adjust it's length, so... back to the home depot. It wasn't even 30 minutes later but the first guys were gone and a less knowledgeable helper was in the locks & keys. I asked for help and he tried to refer me to security door specialist store. SAY WHAT??? I started looking at the bolts on the shelf. I saw a kit with just the bolt assembly and it looked thinner. He didn't think it was but I found a previously open package that we dug into and compared. Yep, this one matched my deadbolt that fit. So... I know more about deadbolts than the guy working at Home Depot. This shouldn't be. I do marketing for a living. I've changed a few door knobs and dead bolts over the years, but I'm no expert. I shouldn't have to help myself at Home Depot. HD still gets a couple stars because they're not always this lame. Still, I haven't had a good experience at this location in awhile.
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