I started buying from this store when I needed a special order product that they could get for me. They were always very nice and accommodating. However, after purchasing some treat items for my dogs I realized they are charging almost twice as much as other stores and online retailers. Their defense was that they offer advice and personal service. However there are many similar pet markets in the Scottsdale area that are just as personal and accommodating and they do not hike up their prices because of that. I was told that other people don't complain and are very happy shopping there. Probably because they haven't yet realized they are paying much more than they have to. Apparently they will price match if you bring in a receipt from elsewhere but why would I bother doing that and why should I have to? I might as well just do my purchasing from the store that is giving me the proper price in the first place.