We are replacing two systems and called to get a quote based off of their commercials and advertising to be a family business. The sales person came out and seemed very knowledgeable, however, the quote was at full list price and then proceeded to get his manager on the phone and said if we could install the next day he could give us a better price. We explained we would not be making that fast of a decision. He then said they would call the manufacturer on Monday or Tuesday and would have a revised quote to us on Tuesday if they could do better on the price. It has been a week and no return phone call. If they are this unresponsive in selling you a system I can only imagine what their service would be like. Needless to say we bought our two systems somewhere else.