Some friends and I decided to go to a nice, fancy restaurant for our afternoon tea at Casa Victoria on New Years Day. To our disappointment, this restaurant may look nice and all but the service and food were terrible.
1) We were standing at the entrance of the restaurant without being acknowledged by any host/hostess or servers. We end up having to stop a random server to ask to be served.
2) We found HAIR in the tripe dim sum. We asked for the manager and all the manager did was apologize, took away the dish and cancelled the dish off our order. I STILL WANT MY FOOD. I mean, I did order it cause I want to eat it. Yes, there was hair but we didn't get compensated for anything and we didn't get to enjoy the food we want.
3) We found a PIECE OF PAPER inside the har gow dim sum. We asked for the manager and all he did was "tsktsktsk" and sighed. He looked at us and ask what we want from them. WHAT DO YOU MEAN WHAT WE WANT? If I ask for a free bill will the restaurant comply? Probably not. Clearly, the manager was not professional enough to even apologize and provide us with a resolution. Again, the manager took away the dish and cancelled it off our order.
4) Bill was provided 10% off BUT they also charged us for spicy sauce (the yellow and red ones) per person. They didn't want to give us the full discount on the tea cost but instead charge us the spicy sauce which cost less compared to tea cost per person. I feel like they are just trolling by giving us these discounts cause we still pay them the 10% tips and our compensation was pretty much $5 for a $110 bill.
I am very disappointed in the meal as I had to eat in fear there might be extra ingredients in the food. Management clearly did not know how to resolve problems and ensure customer satisfaction.
Honestly, this place looks nice and fancy, and the food (if no extra ingredient) weren't all that bad. But I would not return ever again for the fact that management did not dealt with the incident well.