I love steak and I love steakhouses. I also expect incredible service for the prices you pay at a restaurant like Bourbon. First the good news....the food was delicious. Mikey, who was not our server, but the servers assistant was absolutely terrific and truly knows the definition of 'customer service' - he knows his product and knows what a customer expects from a restaurant of this caliber and is proud and happy to share his thoughts, knowledge and special touch.
Amanda, who was also not our server, also picked up where our server fell short again.
Our server was missing in action for most of the evening and had it not been for Mikey and Amanda we would still be waiting for our order to be taken.
While the food was good, we were so preoccupied with the poor service of our waiter, it really ruined the whole experience.
I just don't get it, how can you command these prices and not back it up with excellent service. We literally had to go to the hostess stand three times to find our waiter.
The restaurant is beautiful but service leaves a lot to be desired.
I hesitate even giving it three stars but Mikey, Amanda and the food made up for the failure of others.