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| - As a resident in Aura building, My sister and I have been visiting this place since the cafe opened. I can't count how many times I visited here and I can tell it is my favourite cafe! I love the atmosphere and nice environment in this cafe. I have not tried sandwiches and breakfast manu, but tried most of the baked goods here. I love their chocolate baton and croissant! I usually have Iced Americano, Iced vanilla latte, frozen hot chocolate, and belgian chocolate.
Food 5/5
I just love their baked goods. I always recommend their croissant, blueberry scones and chocolate baton to anyone I know. My mom loves their croissant, so every time I go there I buy them with blueberry scones.
Drinks 3/5
Their coffee is quite good but not the best. I sometimes had diluted iced americano, but could not ask to remake it because I am usually to-go person. Every time I order my drink, I try a sip before I leave this place. I used to love this drink because there is no place making good chocolate drink in Toronto cafe. However, last time I ordered it, the frozen hot chocolate was too sweet. I think they put too much chocolate powder and did not put enough milk. The taste was terrible so I had to throw it away after I had two more sips. I forgot to try a sip before I leave the cafe last time because they used to make a good frozen chocolate. Their drinks tastes are not stable for the most of the time. I think they should prove better tastes and quality of drinks.
Service 4/5
I don't understand when people say that they do not care about the staff's attitude towards customers. We don't expect much from them. We don't want staffs to laugh and being funny. What is the customer service for? It all comes from the staffs. Not all, but most of the customers expect welcoming atmosphere from a coffee place. And these customers usually return because their quality of service makes them feel happy and comfortable. That is why the customer service is important. Most of the staffs in Zavida are very friendly. They always greet me with a smile, which keeps me come back to this cafe. However, a few new staffs' attitudes are not very nice and sometimes I felt uncomfortable because they just throw a drink to me. Since I have a great customer service experience with other staffs and the manager, I know that they can fix this and do better. The new staffs should be trained well so that loyal customers can keep returning to the cafe.
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