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| - We've ordered a few times from this place because we got menus with coupons on our door. The Family Meal coupon is a good one, but we no longer receive the menus on our door, so we called to see if they would honor an expired coupon and were told "don't worry, I can take care of you" on the phone, so we placed our order.
The coupon is for $22 and change, so we were surprised when we were told our order was $30 before we hung up. We decided to show the delivery guy the coupon and explain what the guy on the phone said, but he wouldn't honor the coupon. So, we called and were told that the guy on the phone didn't write the coupon down so the discount didn't get applied and, furthermore, that he never said they would take an expired coupon. I call BS!! I HEARD my husband on the phone and our order was contingent on them taking the coupon, which I informed them, but again the discount was refused.
These are some very shady business practices and their food is not outstanding, so they just lost our business over $7 and their crappy customer service. How is the food? Mediocre. The husband said he's had better at Panda Express (ouch!) and his plate of Cashew Chicken has 2 cashews and is very onion and green pepper-centric. Thankfully, Tempe has an abundance of Chinese food outlets; goodbye!
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