Could be worse, could be better. I've always gotten friendly service here so that's a plus.
I usually go between the NY strip and the Victoria filet. It's always enjoyable but never memorable. You get to chose two sides and I usually opt for mashed potatoes and a caeser salad. You get a good amount of food but I always leave feeling like the price wasn't totally worth it. Believe me, I know it's a chain steakhouse and I don't expect gourmet meals, but if given a choice I would probably go elsewhere. It's reliable, I will give it that. You always know what to expect. And I've never had a trainwreck experience (or hair in my food!)