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  • **SERVICE DEPARTMENT** I dropped my car off for an 11am appt to have a diagnostic check for chirping noise that I believed to be a belt issue. When I arrived I was notified that a shuttle service was not offered even though their website says otherwise. I later learned that they offer a shuttle service, but their driver was off that day. So instead of explaining this to me, I was blatantly lied to. I spent $30 in uber fare to go back to work and come back when the car was ready. When I arrived to pick up my car up, Ralph the service advisor handed me a doc on a clipboard and my receipt to sign. When he noticed that the clipboard doc had already been signed he said my signature wouldn't be necessary. I NEVER signed anything upon drop off. They forged my signature to some unknown document. I also had them to do my state inspection and I was told there was a light out that would cost $30 to fix. I agreed and the next morning my right head light was not working. When I called about the issue I was told it was unrelated to the light that they changed during the inspection and I would have to pay for the part but the labor would be free. They didn't charge me for a diagnostic. Instead they said my issue was a steering wheel cupling recall. I asked them to test drive the vehicle after fixing the recall to make sure that was the issue and I know they didn't because my mileage never changed and now I am still having the chirping noise issue. When I called to address all of my issues with the Service Manager the next day it took 4 transfers and a call back for me to finally get to him. Instead of taking concern with the lack of service I was dealt. He talked about his technician having 14 years of experience. I filed a complaint with Kia corporate at 1-800-333-4542 and the call center agent was very helpful. I am hoping for a reimbursement on my uber fees and a free repair of my front right headlight. I also want them to prove that a new light was acutally put in yesterday or refund that part of my transaction as well. I will be giving an update on this post when I hear back.
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