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| - So disappointed with their sales practices. Found a used car online that we were interested in. Emailed back-and-forth with an online sales rep. Went to the dealership, talked with the online rep, test drove the car. Started negotiations for the vehicle. Decided to think on it overnight and make a decision. The next day, after several emails and phone conversations, we agreed on a price. Our sales guy even emailed us a verification that the dealership accepted our offer.
Spoke with our rep on the phone, verified that we were on our way to the dealership to buy our vehicle. He told us that he'd have the guys start cleaning it up for us. We get to the dealership 30 minutes later, shake hands, and sit down to fill out paperwork. He excuses himself, then comes back literally 2-3 minutes later. "Sorry, you two, but I have bad news. Another couple who looked at the car this morning has just returned, and they want it. They've offered more than you, so now it's turned into a bidding war." No lie, these were his exact words. So, we're like "But you emailed us saying that Findlay accepted our offer!" and he says, "Sorry, I know it sucks, but if you want the vehicle, it's now between you and the other couple...the dealership is going to take the best offer."
We were stunned. Upset. Couldn't believe it. We thought it was a scam...them trying to get us to up our offer. Either way, it was a horrid way to do business. They flat-out told us that they accepted our offer, then when we got there they told us we'd have to offer more, because another couple had already done so. What a crock of shit.
We've purchased several vehicles in our lifetimes, but we've never had a buying experience like this. We can't say if it's totally the responsibility of the sales guy, or the dealership--but either way, it speaks volumes about their business practices. We will never, ever purchase a vehicle from Findlay, new or used. And we've already shared this story with dozens of friends/relatives/co-workers. The silver lining in all of this is that we probably dodged a bullet.
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