I had purchased two team buys for 19$ for a deep conditioning treatment, haircut and blow-dry. (really good deal) considering now-a-days for a trim people charge you for a full haircut price or just trim your hair and if you wanted a blow-dry or shampoo you would have to pay extra. My first appointment I was a little late so my hairdresser (John) took someone else and I had to wait. It was okay because I was late so I didn't mind. I got offered water, tea or coffee which I kindly kindly refused. After about 45 min waiting I got called in to wash my hair for my conditioning treatment and sat at the washing station for 10 min...it was kinda uncomfortable on my neck but I figured in the eyes of beauty I should suffer :P. after I was then showed to johns station and He got started on my hair. He talked to me while he did my hair but I liked it. He's a real diva (good thing) he did exactly what I asked and did I good job...I left happy. Six weeks later I returned for my next coupon which was the same as my first. This time I was early! I got taken right away. Got my hair washed and did the conditioning treatment only this time I was only there for 5 min getting my treatment. I was okay with that. I didn't get my hairdressers name was he was Asian and very nice. Like John he did exactly what I asked and also gave me advise on how to keep my hair healthy. (John did the same). He didn't talk much which I didnt mind because I was stressed from earlier and it was nice finally to relax. I was in and out this time in about half an hour. The girls at the front were very friendly and polite. The bathrooms are clean and smell nice. The overall package is good. I shall return :). I don't know why a lot of people are hating on this place. It's really not bad. Keep up the good work.