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| - "Take your Groupon and shove it up your F*****g A**" was the response I got after being hung up on, twice.
Even though I did read the so-so reviews about The Lobster Trap (Woodbridge location) online, I did decide to give it a try with a Groupon offer. Unexpectedly, I had to change my reservation and when I called the morning of (a Thursday) to re-schedule, I was told I could not without losing the value of the Groupon. I tried to reason with the woman as I was not cancelling my reservation, but re-scheduling it. I was promptly told that there was nothing else that could be done and she hung up the phone. I called back again and spoke with the same woman who was again abrupt and rude, telling me there was nothing that could be done, before hanging up on me a second time.
Not wanting to leave this on a sour note I tried one more time to call back and reason with the woman. This time a gentleman answered the phone. After telling him that I had been hung up on twice, he told me that no I had not, it was a cell phone that got disconnected... twice... hmm... really? He then gave me the introductory line of this review and hung up the phone.
Thank you Lobster Trap for ensuring I never come to your restaurant, along with anyone else I know or can reach by social media.
Groupon, I would like my money back.
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