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| - Twice in the last few weeks, my fiancé and I have visited. Twice we've been disappointed.
Both times we've visited, we ordered the same thing, the Rippn' Chicken, which is a feature item on their menu. Each time we've ordered, they've had to cook it from frozen, as they never had any ready to serve. While it is frustrating to see people walk in behind you and leave with their food while you're waiting for yours, I do appreciate that the alternative is eating chicken that may have been sitting quite a while.
What I do not appreciate, though, is being forgotten. I watched as the onion rings I ordered were put in the fryer after my chicken was ready. The guy behind the counter tried to tell me that the onion rings take longer to prepare. (This is true; they do take longer to cook when you put them down after the rest of the order is ready!) He assured me that he'd bring them to me when they were ready.
I ate my chicken, my fiancé ate her chicken and fries. No onion rings came. I went to the counter, and the same guy who served me and promised to bring my rings when they were ready said "Oh, it was that good, you're back for more?"
SERIOUSLY???
I told him that he hadn't brought my onion rings, he played dumb, pretending to not know what I was talking about. When I demanded a refund, he remembered, and spoke with his manager in a foreign language. I found this to be extremely ignorant. The only reason someone who speaks perfect English would choose to speak another language in front of a customer is the fact that they have something to hide. In this case, it was the fact that they had messed up the order due to ineptitude.
A closer location to us has opened, but my level of confidence is not high. These people have absolutely no business working in food service.
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