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  • Possibly one of the worst customer service experiences I've ever had at any sports grill. We sat down & waited for a server to take our drink order, after receiving our drinks , I looked around for our server to ask for menus. We waited...and waited. No server. So I went myself to get a menu. We finally placed our order, a cheeseburger medium and a steak & shrimp, medium. I received my burger very very heavily well done with a measly serving of fries, I mean you should have seen the table next to me, fries were falling off their plates! My boyfriend ordered the steak & shrimp and his steak was just as burnt. We sat & waited for our server who seemed to have disappeared again, in the mean time I went to the bar myself to get refills on our drinks because I had lost hope in ever getting our drinks in a timely matter. The server never came back around and my boyfriend ended up eating his steak with no sauce and no silverware. I was so upset with the service I barely touched my cold, burnt food. I was very disappointed with the service. I would have asked for a manager but we probably would have waited another hour to speak to someone again. Not even worth a star but I can't seem to post my review without selecting at least one star.
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