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| - After working on and off for 13 yrs on a complicated, highly beaded, counted, needlepoint frame weight, I took it to the shop for finishing. I needed a bean bag lining, 3 lbs. copper-covered buckshot, moire backing and then piping. Julie, the Mgr, stated she wanted to take a pic of it and display on their website. She promised to personally send to Oregon to a Finisher who is known for working on complicated pieces. The not-for-profit is run mostly by volunteers and one of them sent (volunteers perform this task) it out locally. It came back in absolutely disastrous condition. Badly misshapen w/ huge gaudy metallic piping with glue. I cried.
Off it went to Oregon. Came back with correct shape but without piping.
I tried to reach Julie, Mgr, and volunteer wouldn't put call thru and hung up.
Off it went to Prescott.
Was unable to determine when it was picked up or who arranged it. Barbara, paid worker, told me they don't keep those records. I was frustrated and said that was unprofessional and cavalier. She said it had been done that way for 50 years and if I didn't like it to go somewhere else!!
After 8 mos., and five 36 mile round trips, I finally took it home. Piping was pretty and the integrity of the shape was restored. All the gold had been rubbed off the bead tops (My friend and NP shop owner in WA State used the same beads and years later they are still beautiful.) and discovered an opening in the seam!!! A plastic bead and a buckshot were visible. There was no pillow and they used plastic. I cried. I will have to figure out a way to close up the opening. Because no lining had been made, this means it will suffer damage years later!!! I am devastated. I can barely look at my beautiful little frog. It was to be an heirloom
When I phoned Julie, Mgr., she didn't want to hear and hung up. I was very courteous. Phoned back trying to mend any bad feelings and she hung up again. I again had been very courteous. Thought she would want to know these things. Very harshly she said, "In the future take your finishing some place else." I was flabbergasted. Isn't this what Mgrs. are for...to help resolve or to listen to feedback? I wanted nothing more at that point except to tell her about what I had found. I had done nothing wrong. I do not treat people in this manner so it was a stunner. As a retired Contract Administrator for a Fortune 500 company, I would have been demoted or fired for treating employees or customers in such a manner.
I will never return to this business. Very unprofessional. You are taking chances with this shop. They do a ton of pillows, wall hangings and stockings which are easy to finish. If it's complicated, forget it.
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