I came here on Good Friday and the outlet was packed. Unlike Kate Spade, Coach, Ted Baker and Lindt, there was no line up to go inside MK.
There was a good selection of bags from cross body to big totes. There was also a $3000 cobalt satchel made of snake skin!
I decided to buy a crossbody bag so I held onto the one I saw on the rack. I went to line up and I saw an employee checking to see the items that each customer was looking to buy. They would call into their headsets and other staff brought those items out before you make it to the cashier. They then give you a brand new wrapped up bag or item for you to buy.
For me, I noticed that they had to wait a bit before my bag was brought out, so the cashier didn't call me up when though I was first in line to pay. This only took a few minutes so it wasn't bad.
The staff were all very helpful and friendly. I liked the concept of having customers buy the new item rather than the item on display. But the only downside to this is you might be buying a bag that you can't check the quality for before you buy it since it is wrapped up in foam and a plastic bag. Also they stamp on your receipt that it is final sale.
This is a risk but it's not too crazy. I had a good experience here.