Excellent customer service, short wait time, and great quality bagels. I got a breakfast sandwhich with spinach, egg whites, and mushrooms. So yummy. I forget the name of it, but it was 5.19. I thought it was pricey but they truly pack on the fixings! I couldn't even eat the whole thing! I like that it has a NY vibe (my home state)...kinda loud and busy, but awesome food. I enjoy seeing them make the bagels (they have a little window you can peak into where someone is working). The workers were super friendly and kind. They even walk your order around the counter to hand to you--great personal touch! I'll be back!