I take my son here all the time. In the last 12 cuts he had 4 bad ones, didn't look the same but they said it's all in their computer of how it's been cut. So 4 out of 12 times isn't bad. The thing that pisses me off is when you check in online and it tells me a 15 min wait, so I time myself to leave home, I get there and they say it's another 20 min wait on top of the 15! Wtf! She said it was because a bunch of people just walked in at once... So why the hell do you check in online? Seems like the walk ins get priority