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  • This is my first and last time going to this DQ. I was visiting a friend and this was the closest location. I ordered a cheeseburger with only ketchup, yet they put pickles and mustard on it. The worst was that I ordered another sandwich and ask them them to just grill the bread with cheese then add the tomato lettuce onion etc. as my friend is a vegetarian. When we got back we found that not only was my food wrong, but hers was a mess! It looked like they put everything on the bun, smashed it, then threw it in the microwave for five minutes. As you can see from the photo, it was soggy and gross. Customer service was no better. They all seemed to have attitudes. A lady was mad when I went in because they wouldn't give her a dome lid for her blizzard and the guy argued with her! It's just a kid for crying out loud. I called the manager and told him what happened and all he had to say is "okay." I said "what do you mean okay?" He says "well what do you want me to do about it?" What a jerk! I asked for the store number, email and owners name, of which, he only knew the owners names. If anyone wants to know, they are Arnie and Susan and there from 11-4 Monday to Friday. Needless to say, I will be paying them a visit and contacting corporate. I'm sure they would like to know how one of their franchise locations is doing.
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