**UPDATE**
The owner was the guy at the pick up counter and reached out to me fairly quickly. I believe an hour after my post. He apologized and explained that they turn off all Yelp orders on convention days and he's not sure how my order got through. He invited me to come back so they can make it right. I wasn't able to get back but just the fact that he offered and apologized meant a great deal. Most places and most people won't do that so thank you Len.
PS The food was really good.
I ordered through Yelp at 12:42 pm. I had to reorder at 1:04 pm because I went to ask if they were working on my order and they said "We're too busy so we cancelled your order. We were going to call you right now." They never apologized. In fact, the girl helping me asked an older lady about the order and she kind of shrugged with a "too bad" attitude and said they're too busy. Terrible customer service. I haven't gotten my food and honestly I'm not really sure if I even want it anymore because now I just have a bad taste in my mouth. If my husband and I weren't on a time restriction for a conference I'd probably ask for my money back. The guy at the pick up counter was nice so I guess there's one star for that.