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  • I placed an order online, when I got home I realized the cookies were not in the bag, the queso and taco were cold (I was there early too). I called and spoke to Savannah regarding the missing cookies, I requested a credit. Savannah seemed to be having a bad day and taking it out on me, she told me to contact the app. I explained that I didn't use the app, I was on the website. She said again, annoyed, I would have to call the number listed that she cannot help me. Savannah went on to explain how this was my fault, that customers "know" to get the cookies as they are just too busy to get the full order for customers. I explained to Savannah that I am new to the area and asked her how would I know to do that? Savannah again annoyed told me to contact the # on the app. Call ended and I look on the website as well as my email confirmation and both provide the location phone # and instructions to contact the location for issues. I call back, Savannah answers, I ask to speak to a manager. She informs me she is a manager. I explained the website providing the location # only, also informed her that she doesn't seem helpful or interested in resolving and asked who else I could speak to for assistance. She said I can speak to another manager - as she was handing him the phone she told him "she doesn't think I'm helpful so here you handle her." Although initially he also insisted there was nothing he could do, explaining they don't see the money - it's handled by a 3rd party, etc.... he ended up actually calling the MANAGER (neither person was the manager as I suspected) and said the manager will credit my card. I absolutely would not recommend this Moe's! Horrible service, employees present to be manager when they are not and ultimately they have no interest in helping customers.
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