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| - Here we go again. I have an android phone (all screen already...) and iPhone. I wanted to try the all screen iPhone X. I got an offer I couldn't resist on my current iPhone.
Walked in. Look at the X and waited to see if I can find someone. 15mins later and getting hot under the collar (from the wait and the fact that I have a jacket on - it is cold out you know), I went to see an Apple Helper. OMG - I broke the Golden Rule at Apple...I walked past the Orchard Keeper - the one that supposedly greets and directs your sorry ass to where you think you need to go.
I went back to the Orchard Keeper and asked what I have to do to get the iPhone X. She corrects me and says, "we will be happy to assist you in purchasing our iPhone TEN." Seems that you can't say "X", same treatment when you say OS"X", it's really OS"TEN" - duh!!!
She advises me that I need to give her my details so that an Apple Picker can help me with my produce purchase. It will only be a 20min wait. WTF...really? This is getting ridiculous, I'm here to drop 2-Large (not be be confused with dropping a Large #2....:).
After my vocal displeasure, another Orchard Keeper took my details and for some reason, in less than 10 mins, a phone was delivered to a Apple Check-out-er. And a little light in the wallet...I scrambled out of there.
Just yesterday, I was speaking to the CEO of a massive furniture company and he's about had it with the customer abuse that Apple seems to have allowed their retail staff to practice. Any other company that treats their customers as the Apple-nauts do, they would be bankrupt. He asked me to figure out how to de-fruit his life. Maybe I should work on it.
I'm good with the hardware, I good with the longevity that their product allows me to own it - I'm using a 2012 MBPr - if it was a Dell or HP notebook, I'd be on my third one already. I'm not good with the customer experience and the pure arrogance that these apple pedlars are displaying.
Again, really disappointed with the flagship tech company.
Jeers!
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