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| - Biggs is notorious for their bad customer service, "know it all" attitudes, and high prices; however, I still buy from them due to the fact that when I want a spur of the moment purchase they are 1 of 2 stores close to me. With that being said, I wanted to detail an experience I had in their stores yesterday, because it was really the icing on the cake for me.
I called to see if they had a lens I had been thinking about purchasing: the Nikon 20mm 1.8. They did, and the guy on the phone was really nice and said he would set it aside for me. I got to the store, and the guy put a uv filter with it. It is common to buy a uv filter with a lens, so I asked the guy who got out of the back for me how much it was. (This was a different, older man btw). He said $70, so I said I would pass on that and grab one online. (Normally I won't buy accessories from them, because you can find he same exact brand online for much cheaper. I only get spur of the moment purchases from them, and lenses are normally the same price everywhere anyway even down to the rebates.) Back to the story- so this guy looks at me like I'm stupid and goes on to say, "Well if you're going to put a cheap $10/12 filter on this lens you may as well just throw it away." I don't know if it's because I'm a woman or because I have an alternative hair style or maybe because I'm young, but either way that's not how you provide good customer service or how you upsell things! He continues to "educate" me on how Nikon makes a good piece of glass etc. I'm a wedding photographer, I've been doing this for 4 years now-I know exactly what I want and what to do with what I'm purchasing.
And the fact remains that I'm buying this lens from you-if I want to take this lens and throw it in mud then you should be happy for me, and happy that I'm supporting your business.
I give Biggs 2 stars instead of 1, because there are some friendly younger employees, they have a wide selection, and they almost always have what I want in stock.
I would urge Biggs to educate their older employees on customer service. Being in customer service or the service industry my whole life, I really have a "thing" against people with bad customer service. I am also part of many photography groups, and the general feeling among professional photographers to amateurs in this area is that Biggs could use some work on how they treat us.
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