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  • I like Panera a lot, and the experience and food is usually pretty good. This visit (this location) was just ok. I met friends for a committee meeting at 6:30 on a Thursday night. There were 2 cashiers and an impossibly long line and absolutely NO sense of urgency. When I finally reached the register, I placed my order for "pick 2", chicken cobb salad and chicken noodle soup. I stepped down to wait for my order, which I watched the workers sloppily prepare. I asked for butter for my baguette and the food prep person, pointed me to the condiment station....there was no butter, nor an empty container for it:-(. I didn't bother to ask again. I sat down to eat my meal, and the outside of the soup bowl was messy and wet, not because it was filled to overflowing, but because it had been dumped in the bowl. The salad was not at all appealing to the eye. Instead of slices of avocado, I had two big messy, mushy scoops and 2 large pieces of boiled egg, placed on top. This location could definitely use some more training and oversight.
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