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  • I went to this ER back in February 2017 and it's July and I continue to have many billing issues. First they incorrectly billed my insurance twice for the same procedure. I finally received my 1st bill from them in July for the hospital portion of the visit. I have not yet received the bill for the doctor's portion of the visit even though my insurance processed the claim months ago. When I called to ask why they said they had not received the EOB from the insurance company. The insurance company said they sent it back in Feb. but would re-fax it. Billing dept. said they didn't receive fax, insurance resent another fax.. literally have been dealing with this for days.., multiple claims, some incorrect, folks at the billing dept. seem to know nothing are not customer oriented, their billing dept is simply a nightmare to deal with if you have issues. Plus they way over-charge. And I left with zero help, zero pain relief. I highly recommend you go to the Urgent Care on Alma School and Chandler Blvd., it's called Chandler Valley Urgent Care, excellent docs there and never any billing issues. Personally I will never go to the Dignity Health ER on Ray ever again. If after hours and I need an ER, I will go to Mercy Gilbert ER which is not affiliated with the ER center on Ray.
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