I usually never give bad reviews but I had to here. First time ever to a Mad Mex and the food I got was terrible, flavorless and tasted a couple days old. I was hoping to ask for some salt to add to it so I could eat some of it but my waitress was nowhere in site. After a good 20 minutes after bringing us our food she finally comes over asks if I need a box for my untouched plate. By this time I just wanted to pay and leave so I could try and get some dinner somewhere else before it got late so I said no thank you, it wasn't that good and she goes ok and quickly disappears before I could ask for the check, and is gone again for another 20 mins. We had to ask another waitress to find her so we could get our check. She comes back a little upset and asks "were you guys looking for me?" We just ask for our check. She leaves without a word, sets it down without a word and doesn't come back so we ended up just having to leave cash and walking out of there.
For me, if service is bad but the food is really good I'll still come back to a place because good tasting food is more important in my opinion. But this all around was a shit show. Maybe I'll try a different location, but I will definitely not be coming back to this one.