This was our second visit to Kneaders. The first one was so busy that I decided to forgo a review till they got their staff trained. Tonight my wife and I went in for dinner and some desserts to take home. We started out by getting over charged and then after getting that straightened out all our food came out in to go packaging. What can ya do right? So we unwrapped our food and dug into what were supposed to be these terrific sandwiches. My wife's was a chicken salad on a croissant which contained virtually no chicken and a large pile of water chestnuts. She took it back and they gave her another sandwich which contained the same water chestnut salad but on the wrong bread. After complaining again, the manager really seemed to care less. Sigh... My turkey sandwich was nothing special although the dirt on the lettuce was a special twist on an old classic. I didn't even feel like speaking to the manager one more time as by this point I was just ready to get out of there.
From reading other reviews it appears Kneaders did a terrible job of hiring any staff that are willing to pay attention to food quality, and their customer satisfaction policies are non existent. Ron P's story about being told to bring back a salad so they could replace it was hard to believe but I believe it now.
Good luck surviving in in Gilbert Kneaders. Your chain bakery competition is leagues ahead of you.
Oh, they do get one extra star as the desserts we took home (keylime pie, and canolli) were quite tasty and reasonably priced.