Let me start by saying this was easily one of the biggest and most exciting transactions that I have ever made. My old car was 10 years old with zero bells and whistles. And when I say zero, I mean it didn't even have power windows.
I started off working with Andrew in internet sales. He was very helpful and responsive. I let him know the specific car I was looking at and what I wanted to bring in and how much I wanted my payments to be. He was able to work with me and get the payments set up exactly as I had wanted.
Things got a little shaky when I was heading in to sign papers that night. I received a devastating call letting me know that the car I wanted wasn't there. It had been dealer traded to another dealership and they didn't have anything else on the lot to my specifications (I knew exactly what I wanted). I spoke with David and he let me know that they would check the area and see if there was any other cars they could bring in. Clark then sent me a few cars that were the right color, had the premium plus and technology packages but they didn't have the sports package that I was looking for. I was pretty upset to find that there was nothing in the area that was the same as the car I was looking at.
Fast forward 12 hours, I get a message from Andrew that they were able to get the original car back. Yay! I went into the dealership that night and was able to test drive the car. Clark helped with most of it and then Mike took over while we signed the papers. They were both incredibly helpful and I never felt like anyone was hard selling me into added extras.
Even with a slight hiccup in the middle, I would definitely recommend Audi Chandler.