I tried to book a ride from the hotel to the airport. the odd thing is that they don't want to write down your name much less your phone number. I asked them if I could provide that info and the person on the phone said "no". Given the bad reviews, I was wary that there would be a problem with the driver finding me (how do you find someone among the sea of people in front of a big hotel?) and then I would risk missing my flight. I then went with Super Shuttle and they did take down my name and contact number.
Just wanted to put the word out there in case other people would find it helpful to know ahead of time, instead of going through the trouble of booking through this company.
I might still use Airline Shuttle Corp from the airport to the hotel, since then there's no risk of missing a flight and I have ample time.