OK, I would like to start by saying that I do not normally write reviews but this one just made my day. I have been a member with them for almost 2 years paying $31 a month.
I get a phone call early morning that I am due for $61. I was able to speak with a lady name Donet or Donette and she said that I did not have any payments for April this year. I checked my account and the last payment was for March. I told her I am not sure as this was on auto-pay. I thought that would cover April and May's but apparantly it is only for April. The girl said that there is a $30 fee for returned payments. I told her, like I said earlier, that I am not sure why but it is on auto-pay. I told her it is impossible it wouldn't go through as I only use this card for groceries and there is like $10k in available credit for that.
Long story short, she was being a bitch about it. Didn't even acknowledge that I have been with them for some time or even offered to waive the "fee" (which is equal to 1 month payment?) after I asked. I even told her that payments go through everytime (it is on autopay after all). Attitude was smug and really bored the hell.
To LVAC - if you even read this, I think there is an opportunity for improvement here in terms of customer service. We own a business in the service industry and this kind of customer service is unacceptable. Maybe some training would do the trick? I do not know. Either way, my account would be closed by August when my contract is up. You are never getting my business and all of our client's businesses as well.
To people thinking of signing - think and look hard. These reviews are not here for a reason. Also, DO NOT BELIEVE THEM when they say that you could leave ANYTIME after signing up. You can leave but you pay the whole amount for the contract.