My experience was seamless. I submitted an online inquiry, was contacted in 24 hrs and an appointment for my designer, Stephanie was made the following week, which was only due to my schedule, she was available sooner. Stephanie walked me through the process and designed a fantastic closet for what initially seemed like a small useless walk in closet. Stephanie took her time, listened to my needs, measured and double checked measurements to ensure the design would be perfect. She also made some great recommendations for some accessories to add to the unit. I was contacted again within 48 hrs to schedule installation, upon agreement of the contract and deposit. Within 1.5 weeks, the installation of my closet took place and was completed in approximately 2 hrs. The result was the perfect use of space and perfect closet I imagined. I will definitely be using California Closets in the future for other closets and garage space that I wish to have organized.