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| - VERY Disappointing Experience!
Been to several Fogos across the country and have always been pleased. Been to this one before and was also pleased THAT LAST TIME!!! - NEVER AGAIN!!!
The greatest difference I saw on my recent visit, was that they are cramming more seats in the space than should be. In fact, it may even be at over capacity for safety... I KNOW it's over capacity for decent SERVICE!
We were seated for our 7pm reservation, promptly; however we had to weave our way through the many too close tables to get to ours, which was right next to a server station... Not a problem,,, this will insure good service! ...NOT!!!
We were greeted quickly, and our two guests had the "how it works" info presented... when we saw a slight break in the masses, we began at the salad bar. While I don't like the serve yourself experience, it is a great starter/first course buffet, with interesting selections. HOWEVER... bring your pads and helmets!! The masses attack!!! Within seconds, the waaaaay too many tables of hungry customers attack the line... pushing, invading your space, reaching in front of you to get their asparagus, dressing, etc. It's NOT a pleasant experience, ESPECIALLY, when you're paying high dollars for a dining experience!
The customer etiquette is not the restaurant's fault; however, packing too many people in... IS!! They are putting their short term profits in front of their customer's experience! It's NOT going to work... for the longterm!
In addition, the server's rushing and bumbling pace was stressful and exhausting! Again, they were all rushing around to try to meet the needs of the waaaaaay too many tables crammed into the space.
After our First course, we flipped the coaster to GO. Other visits, the many server/chefs come to carve off some delectable meats. This time, we have only 3 or 4 visit our table... the meats were great, but where was the chicken, the prime rib, the sirloin, the lamb.. It wasn't until later we realized we hadn't had many selections.
After we had finished... we waited....and waited... and waited for a simple "how was your meal?" Or... "would you care for any desert?" Or... a "can I get you anything else?" or even an acknowledgement that we even existed!
I finally stopped a "blue shirt" (manager wannabe?) rushing by... told him that we were feeling ignored and that "no one would talk to us".
His response: "I'll talk to you... What do you want to talk about... The weather?"
Normally I would have kicked his ass with this smart assed remark; however, it took me by surprise! I was stunned, embarrassed and speechless! Our guests asked for coffee and he ran off... never to be seen again. Coffee showed by someone else and we asked for our bill and left.
Again... Food excellent... Atmosphere is LOUD and CRAMPED... Service sucks and the "blue shirt", manager wannabe, needs his ass kicked!
NOT going back and recommend that you don't until they start putting their customer's experience in front of their rush - rush, pack 'em in and move 'em out" attitude.
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