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  • I have had a very negative first experience with Bob's in Robinson and unless this is made right, I will not be a future customer. I was sold a Libre 2 sectional in coffee with a Bob-o-pedic sleeper which needed to be special ordered on January 26th 2018. I was assured by salesman "Tall Bald Dave" that the delivery would be ready in 6-8 weeks. This was reiterated by the customer service rep that took the full payment the day I purchased the couch. It is now April 2nd, and no couch or eta. I began calling at the 6 week mark (around March 9th). It was explained to me by Tom at Robinson that it looked like the estimated completion was March 30th (9 week mark), but that if it updated to sooner I would be notified. I checked in once a week after that to be told the same. Tom stated during one of my check ins that he would be able to do a credit once the couch came in on the 30th. On March 30th, I waited until around 8pm and called again, this time speaking with Karlean. She stated that the estimated completion date was now April 6th, and that she saw Tom had set the expectation for a credit. I stated that despite that, I would like to escalate my call as to get some accountability around this completion date so that the next one given to me would be the actual date, to which I was told that was not possible. "Everything is done through email these days so there is no way to get any better information from the manufacturer" (so much wrong with that statement). So I asked how is best to voice my displeasure to the right people in this digital age since there is no better way and she stated "Facebook, Google, Yelp". At this point, it has been 9 weeks and 3 days with no guarantee of when I will receive my couch, and based on the other comments about the deliveries, I might be in for more negative surprises. I paid $1,507 up front for a couch with the expectation that it would be in my house within 6-8 weeks. I am just asking now for a date range this can be guaranteed and a level of accountability due to a purchase made based on improper expectations. If this is corrected, I will re-rate and edit my comment based on resolution. I will be writing the same on Facebook and.....google. As directed.
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