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| - My family and I have been repeat customers of this Cheesecake Factory due to the variety of foods on the menu, excellent servers, and on point floor managers. I've gone so far as to download the Cakepay app and religiously use it to speed up the payment process. With that being said, this experience sealed the deal on not returning to this location.
From the jump, our party of 5 ( 4 adults and my newborn baby ) were seated in a booth designed for only four adults. Normally, not a problem if you have a baby sling standing by. This was not the case. Our hostess stood idly by while we had to request a sling so we could fit our party into the seating arrangement. Common sense, not all too common these days.
Moving forward from there, our server greeted us promptly and took our drink order. This was the highlight of our experience. I will admit that I'm always thrilled to have a solid server that takes this often unappreciated discipline and nails it. I ordered drinks for the table ( I know what they all wanted ) and then waited the 10 minutes for our drinks to be retrieved. A glass of wine, dirty vodka martini, a lemonade, and four waters brought the bar to a grinding halt. At this point, I was not only familiar with the menu, but I was reciting it verbatim.
Our table ordered their meals. My wife made a simple request for a straw to be brought at the server's next visit for her water glass. Request... Denied. I ordered the Chicken AND Shrimp Gumbo directly from menu with the modification of brown rice over the white rice. ( We're eating healthier these days ). The rest of our table ordered from the on average $18 / plate menu.
When our food arrived, everyone appeared to have their food arrive in satisfactory condition. Upon further review, I noticed that my gumbo had zero shrimp in the mix and the " broth " had a watery consistency. I stopped eating after a few bites and my wife noticed my behavior immediately. We then called our server over and pointed out the shortcoming from the kitchen. He said, "oh, I thought you said, 'chicken gumbo, do you want me to take it back? ' " . I replied that, "It's alright, I'll just eat what was made." A few bites later, I stopped completely. Any server worth their white shirt and black pants would've immediately removed the dish, grabbed a manager, and offered compensation in some manner.
Quick background: my wife and I were both servers in our younger days. We have a level of respect that comes with leaving a minimum 20% tip for decent service... That streak ended this evening. He got 18% despite delivering a sub-par 15% level of performance.
The meal was not up to Cheesecake Factory standards to which we're accustomed. The service while not horrible has slipped to a McDonald's level of customer satisfaction ( Sorry, Ronald ). I refuse to dine at an establishment at an $18/ plate average and accept mediocrity. We'll just go on down the road to Carraba's, Oregano's, or even On The Border... At least I'll get what I'm paying for at those establishments.
Thank you for making my decision easy to not accept sub standard service at mid-level pricing.
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