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  • I would give this amazing place 5 stars if it weren't for the checkout experience. I love Hobby Lobby, and always have. We had them back in Tennessee years before they ever came to Vegas. I was so excited when they opened one a short drive from my work. I recently went to purchase some gift cards for Christmas and found the cashier at the checkout to be quite challenging. I picked up a pack of 3 gift card holders that were packaged together with a price tag of $1.99. By packaged together, I mean they were encased in cellophane with one cardboard slab across the top which had a hole in it by which the packet was hung by. The cashier, a young gentleman, suggested that the $1.99 was really the price of each in the package not the total of the 3. I was baffled at the logic in that. It wasn't as if you could only purchase one, they were packaged together!!! Instead of taking my word for it, he had to wait for someone with authority to come over and confirm it. Being that this was the week before Christmas, the store was packed and the lines were atrocious. I felt horrible making the line wait for such an ignorant reason, but I knew I was right. The older woman (with authority) finally came over to the register, after carrying on a personal conversation with another employee for 5+ minutes. She confirmed what I had said to be true, the $1.99 was for all 3 card holders in the package. I love you Hobby Lobby but you have got to hire better people or at least train them better. Good customer service goes a long way!
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