I am writing an update to a review I gave in 2014 about Acanac. Over all my internet service has been amazing. There were a couple of down times here and there but they never lasted for too long. They were usually resolved fairly quickly.
Why did I give them 3 stars?
The only time I had to contact customer service was to cancel. I just want to make it clear that I cancelled my service not because Acanac was bad but I found Ebox gave me faster speeds at a better price than what I was paying.
Acanac's customer service in my opinion is terrible. I emailed them using their website to explain that I wanted my service to be disconnected on a specific date. They wrote me back saying that a customer care specialist would contact me and that my request would be taken care of. Neither of which ever took place. Nobody contacted me and they never followed through with my request. I called them and they told me that I could only cancel my service by contacting them by phone. Fine! So I rescheduled and gave them a new date. Date came and gone and I called them again. They told me it could take up to 72 hours for the disconnect to take place. In reality it took twice as long. Only 6 days later and many calls in between did the cancellation occur.
I did a search on the internet and it appears I am not the only one to complain about Acanac when it comes to cancelling their service. Do a google search if you want the details.
Because of this I will only give them 3 stars instead of 4.