| rev:text
| - Getting a storage unit is all about doing your homework, reading the fine print and listening to the customer service / front desk representative (Nikki at this location).
This facility is in a safe area, it's secure and very clean. Nikki was very nice and informative. She made the process quick and easy. They have carts on site to help you move your stuff but can only be obtained during business hours (note: "Storage hours" are approx. 6:00am to 9:00pm where as "Business hours" are something like 9:00am - 6:00pm - Don't quote me on the hours as I'm going off memory.)
To get the best deals, plan ahead. If you are making a last-second rental, you might not get the best price (but if your time is good, you may!). This is the case at any storage facility as they base pricing on occupancy level. I rented a large unit (10x15) at Public Storage at the same price my daughter rented a small unit (10x5) at U-Haul. Needless to say, she'll be moving to Public Storage and saving herself $57/month!
Things to know:
1. You need to have a disk lock. You can purchase them there ($19) or elsewhere. Bring it with you. If you don't, they will put one of there's on the unit until you bring yours. But remember if they put their lock on your unit because you didn't bring yours with you, you'll need to go back during business hours when someone is working to switch out the locks.
2. You are required to have insurance. Most homeowners insurance cover a percentage (10%) of your personal belongings away from your home or business. You will need to bring proof of your insurance. Your insurance company should be willing to quickly draft you a letter. If you don't have H.O. Insurance, then you'll need to purchase some at a minimal coverage of $3,000. If you get it there, it's $11/month. ($4,000 for $13/month and $5,000 for $15/month). This of course will add to your monthly cost.
I hope this has been helpful.
UPDATE - UPDATE- UPDATE
We'll, I'm willing to admit an error when I make one.
4-months after getting my unit AND suggesting to my daughter to move to this facility, We got a BIG surprise... My rate went from $129 to $159 citing a seasonal increase of nearly 25%!! I get that at times businesses need to raise prices but to have this done to customer of 4-months and such a significant increase is just POOR business.
The last 2.5-months I have called or visited the facility office and they filed my complaint/concern three times electronically (the employees were nice and understood my issue). When asked to speak with the general manager (Ryan L), he never retuned any of my calls. I was then given the number to corporate and was promised a callback within 48-hours. Never got the call.
Called again today (6/25/18) and spoke with a manager. In short, she understood my view as a consumer but said that there are peak seasonal increases and couldn't help me. I'm sure that in the "off-peak" months my rate won't go down automatically.
She advised many repairs/improvements were being made, which I can believe as the main gate was often not working. I'm sure the employees did a good job keeping an eye on things but all renters are paying for a secure site. Terribly disappointed and it is clear that they are not willing to do the right thing even when they see their own shortcomings that negatively affect you and me, the customer.
I will say all employees were nice and professional except Ryan who was apparently too busy to take a call from a customer.
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