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| - UPDATE:
Last time we came here we didn't have the best experience. But we came back to this Cheesecake Factory to give it another try. We received the best service hands down from Robbie, The guy with the man bun, blue glasses and big ol beard. At first he came by our table handed us some waters and bread and walked away and didn't say anything. We were like oh no, here we go again. Then he came back and offered to get us some drinks and such. Honestly, he's not your typical server, but it's what made us like him so much. He's not super bubbly and chatty and fake like half of the servers you get. He seems very genuine and thats what made us like him so much. Definitely will be back.
Robbie is awesome!!!
***
This was literally my first bad experience at the Cheesecake Factory EVER! Normally me and my fiancé come and have a great experience, great food, and overall great service. This time we didn't get to experience any of that.
This was our first time at this particular location. But since we come here so often, we already know what we want to eat. And this time we were on a slight time crunch, wanted to be in and out in an hour. We got sat on the patio, on a Wednesday afternoon. It was a pretty slow section. There were only 3 or 4 tables. So when the server first greeted us, we immediately ordered our food when we ordered our drinks. That was at 2:30, so 15 minutes goes by and our server accidentally takes a fall and hurts herself, breaking glasses and such. She went to the back to get iced up I believe. With all the servers they had all day, you'd think they'd get someone to cover her section. But all we really got was a walk by from a manager asking if we were ok. 35 minutes goes by. And we still don't have our food. Our waitress was back out on the floor.
At that point I just wanted to walk out, but we did order drinks and still had to pay for them. And my fiancé was starving, so we asked to get our food Togo. 45 minutes later, we get our food Togo. I asked to get our delicious strawberry lemonade Togo, and they gave us a tiny kids cup filled with ice to go with our meal.
As we walked out, I told the manager that stopped by our table earlier that our service was terrible, and all he had to say was that he was unaware of it. We understand our server did get hurt but that doesn't make up for the terrible service. Especially since there's 20+ servers working on the floor at the time. We don't eat at Cheesecake to eat takeout, we choose to eat at Cheesecake for the experience, and this Cheesecake Factory restaurant completely failed us.
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