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| - I'm really trying to love this place but every time I visit I get disappointed. This time food was excellent but service was awful. First we were greeted by a girl with 4 big "love bites on her neck. Yuck!!! She seemed a little confused to find us a seat. She told us that she was told not to sit us in a booth because there was no service available in those areas. So we asked to sit in the bar area. She was very hesitant, and was reluctant, but she eventually sat us.
My observation was that their were 4 customers that were very unhappy with the customer service and their waitress, which left in the middle of her service. As for us, it took 15 minutes for a waitress to arrive and take our order.
Although our waitress was nice, she seemed very overwhelmed. I was confused. There were 4 staff rolling utensils at a snails pace. Chatting on their phones, obviously having words and attitudes with each other. The bartender didn't move from his station. It was apparent that he did not have that many drink orders. I guess he has that "I am busy, but not really busy routine down." It was also obvious he loved to flirt with the females. There was around 10 staff members hanging out in the bar area, but only 8 customers, and 1 waitress serving 3 tables.
Got a chance to check out the kitchen. Bingo now I know were are the waitresses are hanging out. It was like they were having a party. So I decided to go on the other side an count the customers. 15 customers in the other sitting area. There was more staff than customers No excuse for the bad customer service.In my opinion, it was obvious that the manager has no control over his employees. He was more a part of the problem than anything. When I can watch more employees walking out of the restaurants with containers of food and drink there are definitely issues.
We watched how the manager handled the unhappy guest. He did a "fly by apology" He seemed more afraid of the customer. He discussed the error, gave a huge discount, and quickly walked away and dived back into the employee drama. Laughing, giggling, and avoiding serious issues with his staff. We finally received our food. Looked delicious but we had no utensils. The waitress that brought our food notice we had no utensils, she walked over to the group of utensil rollers. She picked up a set, then was quickly scolded by one of the staff for taking a set he rolled. So I watched her clean off our utensils and roll it in a napkin. Let me remind you, we are 2 tables away from this action.
Our original waitress came back and apologize for all the drama. I just wanted my sweet tea refilled. I was so over the high school drama. I will go to LA to Roscoe's if I want really drama. By the way, the food tasted great!!!!
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