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  • We ordered to go tonight. The person on the phone told us our order would be ready in 10-15 minutes. After running an errand and then getting there at least 20 minutes after calling in our order then it was not ready. Waiting another 20 minutes. Total wait time was 45 minutes, finally getting our food around 5:00 on a Sunday afternoon. I've worked in the industry for years and would have understood if the restaurant was slightly busy or around 7 during dinner. I even understand tickets get lost during a paper change or not put in right away but at least try to make the situation right. Nothing was said, no apology what so ever. Your online prices are cheaper just an FYI! The reason for 3 stars is because my burger was great! Soggy bun but thats expected with togo burgers, your fries are always amazing, this time not so much and we actually ordered extra this time....yay. They had NO seasoning on them what so ever and were soggy, they are usually so tasty. Your guacamole is great and the mac n cheese was wonderful. Im more just sad, spending more than $30 for an ok meal. I usually enjoy eating here, this isn't the 1st time we had problems with a to go order here. Please work on these things.
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