I'm knocking off two stars because although they showed up promptly and were friendly and professional when dealing with our bee problem in our case it seemed to be a bit of a bait & switch.
We had a pile of bees that had invaded our irrigation valve control boxes. As a buddhist-when-convenient inundated with science news about colony collapse disorder my first inclination was to move the bees as opposed to exterminating them (a risky proposition since they were almost certainly africanized). We looked into a number of live bee removal companies and settled on this one since they appeared to offer live bee removal for around $155, about half the price of what I was quoted from another beekeeper in the valley who offers live removal, maintains hives in the desert, and sells the honey from them (Dan Punch). The buddhist-when-not-convenient side of me regrets that decision.
After arriving at our house about 45 mins from the dispatch call the first thing the beekeeper mentioned was that they wouldn't be able to move the bees under certain conditions (if extensive honeycomb was present IIRC). He then promptly demolished and exterminated the hives in the boxes in about 10 minutes. Live removal of bees is a much more involved process and I can certainly see why they prefer to exterminate, but I wish they'd been more up front about their preconditions for live bee removal. Instead, it seems to me that they offer live bee removal for an attractive price with preconditions that almost always result in extermination. Otherwise I would have compared them to extermination companies who charge half as much to just exterminate bees.