Ken Stewart's East Bank is located in the revitalized section of the Flats. It is the cornerstone of the aLoft hotel and Ernst and Young building.
When you walk in you are greeted to a decor that is something I would expect from New York, Chicago or Los Angelas. Very chic and contemporary yet warm with lighting and music. The attention to detail is unparalleled in Cleveland, even in the bathrooms. The men's room even has a big screen TV and I understand the ladies room has make up mirrors with the "perfect" lighting. (Not sure what that means lol)
The next thing that I find amazing is the staff. They always make you feel special and they are truly glad that you're there. Lyndsey Stewart the GM (Ken's daughter) is amazing. She always greets me with a smile and a hug and genuinely cares about your experience. Most of the nights you will see Ken and his wife shaking hands and making jokes.
The food... the menu is so different than anything around. I would describe it as American fusion. With steaks, fish, crab, lobster, and vegan options (The Lobster pot pie is AMAZING). I have had almost everything and it is always of the highest quality. I will not say that every meal was perfect but when it wasn't they addressed it on the spot.
I normally sit at the bar and interact with the locals and travelers staying at the hotel and I feel like the bartenders do an amazing job of making everyone feel welcome. They are extremely knowledgeable and seasoned professionals. You have to try one of the Moscow Mules (in the copper mugs of course). I am always struck by the selection of the massive bar which looks to have close to 600 bottles on the shelves in front of you.
Once your dinner is complete I would recommend going up to the main lobby of the hotel and check out WXYZ the bar in the main lobby. The bar manager Justin is ridiculous and makes the most amazing martinis. Everything from traditional, dirty all the way to Reese's Peanut butter martinis. The guy's a star!