As a woman who knows a bit about cars, I am usually instantly in defense mode when I bring my car to a new mechanic. I was bringing my car in for some standard maintenance and brakes. Bill at the front, however was nice, professional, and gave me a straightforward explanation of what they were going to do. The other Bill called just a few hours later with a complete breakdown of what they saw and what needed to be done. He even talked me out of something that I thought I needed but really didn't! Later that afternoon, their polite driver/mechanic picked me up at my house. The total was exactly as quoted earlier, and Bill #1 gave me some valuable advice about future maintenance.
Great mechanics who don't try to rip you off are rare, as most of us know. This shop deserves every star it has gotten. Customer for life.