| rev:text
| - I was referred to Body Balance by my mother, who had been a long time client. I began using the spa after moving to the area and also took my family there. I've also referred other friends and extended family there. We've used most of their services, massages, pedicures, waxing, hair styling, and facials. All of the ladies who actually perform the services have been wonderful. The spa is very nice and relaxing. However, recently scheduling became a major issue for us. Appointments that were booked at specific times, were suddenly not available at the times scheduled or were no longer with the people requested. Scheduling appointments over the phone became next to impossible as the receptionists weren't able to either understand or complete what was requested. When speaking with the manager at one point, she was very helpful and apologetic, even suggesting that from then on I speak only to her to schedule appointments. However, upon leaving a later message for her, it was never returned (I strongly doubt she received it). My mother also expressed concern in person at an appointment and was blown off. I was sad to learn that we really weren't valued as clients after all, as we did enjoy going there.
|