Royal Towing was set to be my tow provider through Ford Roadside Assistance and I was given a one hour window for arrival. At one hour, I received a call that the provider was five minutes away. At the supposed arrival time, I received a text from Ford stating "the Service? Provider (Royal Towing) has reported they cannot locate you or your vehicle."
A COMPLETE LIE! My car is very much in my driveway and our front door is open. We would have heard a tow truck in front of our home. When I called Ford, they said the company (Royal Towing) called me and I didn't respond. NO. I did not receive a phone call or text. Royal Towing simply didn't show up.
I called Royal Towing and they confirmed my correct address. The told me one story about missing their time frame so they canceled on me. I called back. I was then told the driver and the dispatch center called and it went straight to voicemail. I never received a call, much less two. So once again, lies.
Absolutely horrible service. It's one thing to not provide the service you promise, it's a whole other thing to lie about my behavior.