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| - Dear Lowes: Thank you for selling my fiancee & I a really nice washer and dryer, an extended warranty that at $175 for both units is 75% cheaper than what Sears would charge for their warranties, and for hooking us up with the stainless steel hoses, dryer hose, and the gas line kit we needed.
Oh and after dropping all that coin we got promised "Next Day Delivery!". It's on huge banners in your store, it's so easy to read. It's not so easy to do!
Well our washer and dryer was bought on Friday and delivery was set for Saturday. Saturday arrives...10 am, Noon, 2 pm...no Lowes truck to be seen or heard of. So we call the store, get shuffled around and then get told your order didn't even get on the truck. Nice...we get a manager apologizing profusely and she says we'll schedule you for the first thing Sunday morning. This is marginally acceptable until late Saturday we get a call: Your delivery is now set for 1-3 pm or basically the last deliveries of the day! WTH? So we call back...nobody has heard of the manager we spoke to, and our order can't be found either. And that promise of an early morning delivery evaporated like rain in Vegas does.
So here I sit, trying to potty train a 3 year old boy. If you've never had kids let me tell you this is an experience. A lack of control experience. As in if it's in front of him chances are he thinks it's cool to spray it. And while it's all part of the wonderful experience of being a parent, it's a lot easier to manage if cleanup is easy. And not having a washer and dryer that you went out and paid for makes it frustrating. And when I get frustrated because someone promises something in large blue and white print banners and then makes similar verbal promises and yet I sit here with empty washer and dryer connections waiting for relief...well you can see why this Yelp review got posted.
2 Stars: #1 is because it's Lowes which I still like, Star #2 is because they didn't rip me off on extended warranties like Sears wanted to do. I wrote a review for Sears Outlet to rant about that experience! If they get my stuff delivered I'll bump them up. But for now 2 Stars is all they get.
(Edit #1: Their manager called, admitted he screwed up the delivery. I'm supposed to have my stuff within the hour. I'm from Missouri so they gotta Show Me the goods or this review won't be showing anyone any more stars).
(Yelp 100 in 2013 Challenge #6)
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