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  • First let me start by saying I hate leaving negative reviews. I'd just rather not even leave one. In fact I took some time to really think about what transpired before leaving this review. Didn't want emotions to overtake my ability to be fair. I was in town for a wedding and I'd heard so much about this place. The first day we tried to go they had not opened yet. We went back a few days later. First the hostess was on the phone when my part of 4 walked in she never looked up to greet us and never made eye contact. She muttered she needed to see our ID and that we could sit anywhere. Already I'm thrown off, do your job and greet people properly. As we were told to sit anywhere we did, found a booth. We were ready to kick back have some drinks, food and hookah. We sat for at least 10min and no one I mean no ever came over to assist. We keep seeing other people receiving service. We are now becoming irritated. The hookah service is provided by an outside company and the hookah girl was the only person to give notice to us. We asked for the manager. Now I don't know who hired this lady but she (manager) was HORRIBLE!! We explained to her how long we had been sitting with no help. Not once did she apologize or even try to make the situation better. She simply told us the waiter was late as in late to work. Remember I explained we were told to sit anywhere. In fact the "manager" made it seem like we were wrong for pointing out to her how terrible the service had been. I didn't get her last name but her first name was Lana. The general manager really needs to know just how horrible the customer service is in this establishment. If I could give it no stars I would. After the way we treated and the way Lana spoke to us we were ready to leave. The only positive feedback I have is for the bar manager Christian, he saw how we were "handled" came over and apologized he even gave us complimentary drinks. He is the only bright spot in this joke for a restaurant/bar.
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